Returns & Exchanges

At Quay, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all eligible items in their original condition. Whether you need a different style or a full refund, our streamlined process ensures your wardrobe update is entirely risk-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.

• 3.
  Pack and Ship

  Place your items in their original protective cases and packaging, then drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.