Frequently Asked Questions

Everything you need to know about your next style upgrade

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.

Are your sunglasses polarized?

Many of our styles are available with polarized lenses to reduce glare and improve clarity. Please check the specific product description to see if a particular pair features polarization.

How do I care for my Quay frames?

To keep your frames in top shape, always store them in their protective case when not in use and clean the lenses with a microfiber cloth and specialized lens cleaner.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.